Grow, Build, Sell, Live by Houghton Richard;Manners Crispin;
Author:Houghton, Richard;Manners, Crispin;
Language: eng
Format: epub
Publisher: Emerald Publishing Limited
Published: 2019-08-19T00:00:00+00:00
It is sensible to give one of your board directors responsibility for the client relationship review process. You should ensure that it is run on your largest fee-paying clients and those that take up the most time or are the most demotivating. You know who they are!
One final thought on client handling. No matter how hard you try, there will always be a few clients that are drag on morale, deliver little profit and are frankly just bad for business.
Pick one of these each year and fire them.
You will be amazed how motivating it is for the team and for you!
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